Last updated: 16 July 2026

This Shipping Policy explains how Defactory processes and delivers orders placed on [website URL].

1. Order Processing Time

Orders are typically processed and dispatched within [1–3 business days] of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

• Standard delivery within [city/region]: [1–3] business days.
• Standard delivery nationwide: [3–7] business days.
• International delivery (where offered): [7–21] business days, depending on destination and customs clearance.

Delivery times are estimates and are not guaranteed, as they may be affected by courier delays, weather, customs, or other circumstances beyond our control.

3. Shipping Charges

• Free shipping is offered on orders above [₨ amount / $150], as indicated at checkout.
• Orders below this threshold incur a flat shipping fee of [₨ amount], calculated automatically at checkout.
• Cash-on-delivery orders may incur an additional handling fee, where applicable.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation via email/WhatsApp/SMS with your tracking number (where supported by the courier) so you can monitor your delivery status.

5. Delivery Attempts and Failed Deliveries

Our courier partners will typically attempt delivery [2–3] times. If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the parcel, the order may be returned to us, and re-shipping charges may apply.

6. Address Accuracy

Please ensure your shipping address, phone number, and any delivery instructions are accurate and complete at checkout. Defactory is not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by the customer.

7. International Orders and Customs

International customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are not included in the product price or shipping fee and are collected by the courier or local customs authority upon delivery.

8. Damaged or Lost Shipments

If your order arrives visibly damaged, please refuse the delivery or contact us within [48 hours] of receipt with photos of the packaging and item. For shipments lost in transit, contact us so we can investigate with the courier and arrange a resolution (replacement or refund) once the loss is confirmed.