Last updated: 16 July 2026

These Terms & Conditions (“Terms”) govern your access to and use of [website URL] (the “Site”) and any purchase you make from Defactory. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Defactory

Defactory sells pre-owned (second-hand) footwear and new clothing items through our online store. Product listings clearly indicate condition where applicable, and all items are described and photographed to the best of our ability to reflect their actual condition.

2. Eligibility

By using the Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.

3. Products and Product Condition

  • Pre-owned items may show signs of prior use, including minor scuffs, sole wear, creasing, or fading. Any known defects will be noted in the product description or photos.
  • Colours, textures, and finishes may vary slightly from photographs due to lighting, screen settings, or the nature of used goods.
  • Stock is limited and often unique (one available unit per listing); availability is not guaranteed until your order is confirmed.

4. Pricing and Payment

  • All prices are listed in the currency shown at checkout and are subject to change without prior notice.
  • We reserve the right to correct any pricing errors, even after an order has been placed, and will notify you before processing such an order.
  • Accepted payment methods are displayed at checkout, which may include cash on delivery, bank transfer, or online payment gateways.

5. Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel your order, you will be notified and any payment made will be refunded.

6. Shipping and Delivery

Shipping timelines, charges, and coverage are detailed in our Shipping Policy, which forms part of these Terms.

7. Returns and Exchanges

Our Return & Exchange Policy, set out separately, forms part of these Terms and governs your rights to return or exchange products.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and product descriptions, is the property of Defactory or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.

9. User Conduct

You agree not to use the Site for any unlawful purpose, to interfere with its operation, to attempt unauthorised access to our systems, or to submit false or misleading information when placing an order.

10. Limitation of Liability

To the fullest extent permitted by law, Defactory shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, beyond the value of the order in question.

11. Governing Law

These Terms are governed by the laws of [country/jurisdiction], without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of [city, jurisdiction].

12. Changes to These Terms

We may revise these Terms at any time. Changes take effect once posted on this page. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.